FAQ - Frequently Asked Questions

Q: Why is a custom dress better than buying off-the-rack?

A: Beyond the design, it’s about the cost. A standard dress usually requires $300–$800 in adjustments to the hem, bust, and waist. By using our measurement-based system, we eliminate the need for most major alterations, keeping more money in your pocket.

Q: Why are your dresses more affordable than other luxury bridal brands?

A: Most bridal brands in the US include a 5x to 8x markup to cover expensive storefronts, middlemen, and brand licensing fees. We operate a Direct-to-Artisan model. By working directly with our dedicated team of designers and dressmakers in Vietnam, we cut out the middlemen and the "luxury boutique" overhead. You are paying for the high-quality silk, hand-beaded lace, and the artisan's skill—not a fancy zip code.

Q: Why are all of your brides Asian in the photos?

A: Our roots and our strongest community are in Vietnam. Because we work directly with local artisans, we have become the go-to boutique for brides who value authentic craftsmanship. Most of the photos you see are not professional models; they are real brides who have trusted us with their special day. We choose to feature our Vietnamese community because their feedback and real-world photos are the most honest representation of our work.

Q: Is Nhu’s Chic Boutique legit? How do I know the quality is real?

A: We understand that buying a wedding dress online is a huge act of trust. We prove our legitimacy through transparency:

• Real Proof: Almost all the photos on our product pages are sent to us by real brides. Unlike "big box" stores that use photoshopped studio images, what you see is the actual dress on a real wedding day.

• Measurement-First: We don't sell standard sizes. Every dress is built from scratch based on your specific measurements, which is a level of service only a "legit" custom atelier can provide.

• Direct Access: We are a small, owner-operated boutique. When you message us, you are talking directly to me, the owner, based right here in Florida. I personally oversee every detail of your order and act as your dedicated liaison with our expert dressmaking team in Vietnam. You get the peace of mind of a US-based contact who is with you every step of the way—from your first measurement to the day your dress arrives at your door.

Q: Can I see photos of the dress being made?

A: Yes! Because we work directly with our workshop, we can often provide behind-the-scenes glimpses of the craftsmanship. We use the real-time feedback from our brides to constantly improve our designs, ensuring that the dress you receive matches the high standards seen in our gallery.

Q: Who am I talking to when I message the boutique?

A: You are talking directly to me—the owner of Nhu's Chic Boutique. I am based right here in Florida, USA. Unlike large corporations with automated chatbots or overseas call centers, I personally manage every order.

I act as your dedicated liaison, working in real-time with our talented design and manufacturing team in Vietnam to ensure your measurements, fabric choices, and custom details are executed perfectly. You get the benefit of direct-from-artisan pricing with the peace of mind of US-based customer support.

Q: How do I know the quality will match the photos?

A: We don't use stock photos or mass-market catalog images. Nearly every photo on our website features a real bride wearing a dress we custom-made for her. We believe in "What You See Is What You Get." Because I work directly with our artisans in Vietnam and oversee every design, I ensure the lace, silk, and beading used in your dress are the exact materials shown in our gallery.

Q: Why do you specialize in custom measurements rather than standard sizes?

A: Every body is unique, and standard bridal sizes (2, 4, 6...) are notorious for fitting poorly. By making your dress to your exact measurements from the start, we ensure the most flattering silhouette possible. This also saves you the high cost and stress of finding a local tailor for major alterations—most of our brides find their dress fits perfectly right out of the box!

Q: I’m nervous about taking my own measurements. Can you help?

A: You don’t have to do it alone! Once you place an order, I provide a detailed measurement guide and can even hop on a video call to walk you through the process. My goal is to make sure we get it right the first time so you feel confident and beautiful.

Q: How long does it take to receive my dress?

A: Since every gown is handcrafted specifically for you, our standard timeline is 10 weeks to 14 weeks. This includes the hand-sewing process in Vietnam, the quality check by myself and the insured shipping to your door. If you have a shorter timeline, please message me directly to discuss rush order options.

Q: What if I have questions after I order?

A: Since I am based in Florida, you won’t have to deal with 12-hour time differences or language barriers. You can reach out to me via email customerservice@nhuschicboutique.com or DM our Facebook/ Instagram during US business hours. I provide regular updates so you always know exactly where your dress is in the production process.

Q: Do you have a physical store I can visit?

A: To keep our affordable prices and offer high-end custom work at accessible rates, we operate exclusively online. This allows us to cut out the massive overhead costs of a traditional bridal salon and pass those savings directly to you.